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Consumer Protection ACT Branch

 

Functions

 

                       The State Consumer Disputes Redressal Commission is a creation of Consumer Protection Act, 1986 which is a Central Legislation. The Act provides for a better protection of the interest of Consumers and for that purpose to make provisions of the establishment of Consumer Councils and other authorities for the settlement of Consumer’s disputes and for matters connected therewith. The State Commission shall consist of a person, who is or has been a Judge of a High Court, appointed by the State Govt., who shall be its President and not less than two, and not more than such number of members, as may be prescribed, and one of whom shall be a woman. The qualifications for the appointment of Members have been prescribed under Section 16 of the Consumer Protection Act, 1986. Subject to the other provisions of this Act, State Commission has jurisdiction to entertain (a) complaints where the value of goods or services and compensation, if any, claimed exceeds 20 lacs but does not exceed Rs. 1 Crore and (B) appeals against the orders of any District Forum within the State and (c) to call for the records and pass appropriate orders in any consumer dispute which is being pending before or has been decided by any District Forum within the State, where it appears to the State Commission that such District Forum exercised a jurisdiction not vested in it by law, or has failed to exercise of its jurisdiction illegally or with material irregularity. Thus, the State Commission has original, appellate and revisional jurisdiction. Besides the above, the State Commission has administrative control over all the District Consumer Forums in the State of Punjab as provided under Section 24-B of the Consumer Protection Act. In addition the President of the State Commission is Head of the Department and as such performing all administrative functions also.
                           Similarly, each of the District Consumer Forum shall be consist of a person, who is or has been, or is qualified to be a District Judge, who shall be its President and two other Members, one whom shall be a woman. The qualifications for the appointment of Members has been given in Section 10 of the Consumer Protection Act. Subject to other provisions of this Act, the District Forum shall have jurisdiction to entertain complaints where the value of the goods or services and the compensation, if any, claimed does not exceed Rs.20 lacs. Section 11 of the Act deals with the Jurisdiction of the District Forum.

 

    The norms set for the discharge of its functions


Name of the Department:-    Punjab State Consumer Disputes Redressal Commission,
                                                     Chandigarh, S.C.O. No. 3009-12, Sector 22-D, Chandigarh,     

                                         Phone No. 0172-2707062.

 

1.             

Sr.No Item of work

Norms set by the Department (number of days taken for decision making)
1. Issue of Summons

Summons are issued immediately on receipt of the file from the Court.
2. Issue interim order or final judgments

Similarly order are issued to the parties concerned immediately on receipt of file from the Court.
3. Inspection of pending files

On receipt of the application, inspection of files is got done on the same day or at the most next day, if file is available.
4.

Decision on consumer complaints

For the decision of complaints/ Appeals/ Revisions, no specific time can be given. However, under the Consumer Protection Act, the complaints etc. are required to be decided within 90/150 days from the date of service on the opposite party. Besides the above a consumer Forum is expected to dispose of at least 75 to 100 matters per month.


 

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